Operational Excellence

PSI wants its employees to be as successful as possible at their everyday tasks. At the same time, we want them to be efficient in how they do those tasks. Dave O’Connell of TechHelp and Idaho State University helped get PSI to this place.

We used the slow time to take a deep breath during the economic downturn and invest in our people, processes, and products. By working with TechHelp to train our team and adjust our products & processes, we could survive the downturn and are in a great position to profit during the economic recovery.

“The Lean training class was more like a boot camp. Old habits were stripped away and replaced with new and improved habits learned through practical hands on training methods.”

“We thought we’d never be certified and had tried several different avenues that never came together for us. Dave O’Connell, from TechHelp, assessed our needs and helped us state funding and lined up the resources we needed to prepare for and achieve our ISO Certification. Dave was extremely helpful throughout the process and made this possible with his expert guidance and recommendations.”

“We could have gone into shut down mode during the recession but decided to pursue a Lean initiative that had been on the back burner for a while. Working with the TechHelp guys was great. By engaging our entire team, everyone felt a part of the improvement initiative which greatly improved performance and morale.”

“We appreciate all that TechHelp has done for us. They have been a huge help! When we get this compressor system project behind us, we’ll have a conversation about lighting.”

“We continue to amaze ourselves at how we evolve and embrace change. TechHelp champions our efforts to effectively engage employees in making the improvements we need to make on our Lean journey.”