Posted by William Mullane | August 15, 2017
Customer success is our passion. Our customers receive innovative and highly impactful consulting services that drive sustainable company success as measured by performance, profitability, and growth.
Relationships are critical. We achieve these successes by developing and maintaining lasting, principle-based, trusted-advisor relationships with key company leaders, by observing and listening, and then offering holistic assessments and proven practices that facilitate effective team-based solutions.
We work as a team. Our team success is the result of a focused strategy powered by three distinct but closely related components: 1) Business development, 2) Client consulting and, 3) Project economic impact. Our organizational efficiency is enhanced by valuing and leveraging the contributions of our internal team, third party service providers, and our key stakeholders (e.g., Board members).
We value individuals. Our people are our colleagues on the continuous improvement journey; they embody the skills and characteristics that are TechHelp’s competitive advantage. It is imperative that we behave in ways that utilize every bit of our team’s abilities—to not do so leads to failure. We are more than the sum of our parts; synergism is enhanced by respectful inclusive dialogue, thinking together, honesty, and ultimately caring for one another.
Internal and external positive outcomes are enhanced by self-directed individuals, who communicate openly and respectfully. All individuals operate on good faith assumptions and include their team members in all key aspects of the business. As a group, we recognize a wide variety of individual contributions are key to the success of the team.
Our consulting is unbiased, innovative and authentic. Our brand is powered by unbiased consulting, by providing skilled delivery resources, and by consistently satisfying our customers. Our name recognition is bolstered by the existing brand clout associated with the three state universities and the national Manufacturing Extension Partnership (MEP) system and is synonymous with actively demonstrating the best practices we use with our clients.
Positive financial impact is fundamental to our success. TechHelp’s financial health is reflected in a healthy reserve balance established by multiple, steady streams of: client revenue, state and federal grants, and special initiative grants. Our financial success is boosted by our reputation for plainspoken honesty, data driven strategies, and innovative, long lasting, and highly impactful solutions.